THE waiting time in a queue is one thing, the waiting time to deliver documents is another, then when one phones to ask about the progress of a passport application the following answer takes the cake. Irma Jones was told that "the machine has damaged her photos".
Now she was patiently waiting like every other citizen for her passport to be processed in reasonable time. Nobody made an effort to pick up the phone and notify her of the problem.
This lack of feedback is not what people would call efficient. Folks, if there is an unfortunate error, please communicate to get it rectified.
Don't just do nothing and rely on the customer's desperation to intervene. There are sometimes deadlines with travel arrangements, etc.
One does not need lethargic bureaucratic inaction to complicate matters either.
Now is this an isolated case or is this a trend? Someone in management please investigate – yes, it's your job to help the public!
Must we provide 10 photos, just in case your bungling staff mess up the two or four we provide in the first place?
Rego Burger, Port Elizabeth
Letters
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