WITH reference to JJ Wright's letter of August 12 ("Doors of PE SARS 'shut in our faces'"), the South African Revenue Service (SARS) takes its duty to service the taxpayers of this country very seriously.
When it becomes aware of complaints about unsatisfactory service, these are followed up and dealt with depending on the merits of each complaint.
Wednesday August 7 was a particularly busy day for the SARS Port Elizabeth branch office when SARS staff assisted more than 1700 taxpayers. The last taxpayer was helped at 6pm that evening.
While SARS understands the frustration of your reader, JJ Wright, there is quite simply a limit to how many taxpayers SARS can effectively assist on any given day.
The branch manager of the SARS Port Elizabeth office studied available video footage, traced the taxpayer, called Wright and explained the situation to him. Wright indicated that he accepted SARS's explanation of events.
SARS holds its staff to very high standards of customer service and will always look to remedy a situation where a taxpayer is not satisfied with services offered.
Dan Zulu, SARS group executive: branch operations