I AM a resident of Uitenhage and my son is a student at NMMU. Due to the increase in petrol price, he, like numerous other students and professionals, is forced to make use of the public transport system daily.
The breakdowns of trains in the metro has become a worrying factor for most of these past couple of months.
Last week my son had to endure a three hour delay.
The 4pm train broke down near Sydenham and occupants had to take a dangerously packed 5pm train!
The previous week, my son took the 11am train and it had a breakdown at North End. Occupants had to walk from North End to the downtown station.
Female students report their horror at being stuck on trains till eight at night in the dark! This situation has become unacceptable and we are questioning whether these trains are maintained properly.
Must we first wait for a tragedy before any action is taken? Furthermore, the hygiene conditions on trains and stations are appalling, to say the least.
As paying customers we do expect an acceptable level of service delivery. Compared to countries such as Germany, whose transport system I have had the pleasure of experiencing, these trains and services are from the middle ages.
I would appreciate if you would launch an investigation into this matter.
Malise Terblanche, Uitenhage