A GRAAFF-REINET man's bank account was wiped clean as he raced to the bank in a frantic effort to suspend his account.
Dwaine Warner, who runs his own business, said he was at home on Monday last week when he received an SMS informing him that someone had logged on to his internet banking account.
"I knew this could not be possible because I am the only one with access to my password. No one else has it because it's all in my head," Warner said. A few minutes later he received a phone call from Absa informing him that irregular activity had been detected on his bank account.
"They said someone had hacked my account. They said it was possibly someone from India and they asked if I knew anyone who could be accessing it. I decided to go to the bank immediately to suspend my account."
Warner rushed to the bank and, ignoring the queue, approached one of the staff members. "I told her that I needed to suspend my account because someone was hacking my account as we spoke.
"She told me to get back into the queue and wait to be seen. When I eventually got to her, she called customer care to suspend the account."
Warner claimed that during this time four cash-send payments were deducted from his account and one internet banking payment was made, literally wiping his account clean.
The hackers allegedly managed to siphon off R8020.
He said he had battled with Absa since to get his money back, but without success.
"I have to pay my employees. How am I going to buy diesel for my vehicle? How am I going to feed my family?"
Warner said he had lodged a complaint at the police station.
An Absa spokesman, who did not want to be named, said the disputed transactions were effected prior to Warner approaching the branch.
He said the investigation could take up to six weeks to complete. Compensation would depend on the outcome of the investigation.