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New Eskom problems cast gloom
06 February 2012

Nashira Davids

ESKOM is still trying to stabilise its online vending system used by prepaid electricity customers.

After millions of prepaid users could not buy electricity tokens anywhere in the country last week, the system went back on line on Friday.

But Eskom reported yesterday it was still experiencing some glitches.

 Eskom spokeswoman Hillary Joffe said there had been “issues” with the online vending system late last year.

Joffe said four million Eskom customers were on the prepaid system and most of them were from low-income households.

She said the system had been “very slow” on Wednesday afternoon.

The situation deteriorated and by Thursday morning the system crashed altogether for several hours.

“We did manage to restore it within two hours, but throughout Thursday afternoon there were issues all over the place. The performance was very slow if at all.

“We decided to shut the system down altogether on Thursday night to get to the root of the problem and make repairs.

“Our IT team – including internal and external technicians – did some major work on the system,” she said.

By Friday everything was running again, but then intermittent problems emerged.

Joffe said: “In November and December, we did a lot of work on the system and upgraded the infrastructure and from December until last week the system has been performing well.”

Coincidentally, Eskom chief executive Brian Dames last week called on South Africans urgently to reduce electricity demand by 10%. “We do not want to go back to load-shedding, but we cannot do this alone,” Dames said.

Joffe was quick to dispel assumptions that the “IT problem on the central system” had anything to do with a shortage of electricity.

Eskom has six vendors. The vendors in turn sell electricity to about 10000 outlets around the country.

Eskom supplies about 40% of households in South Africa. Most of them are on prepaid systems.

 Municipalities supply electricity to the remaining 60% of homes.



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BrandGat [07 February 2012 12:39]
New Eskom Problems! what`s new,they can`t even keep the lights on and that`s their job,now the prepaid`d a shambles you can`t leave these dummies alone for a second and they screw up!
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Your Views

dokhotelo 8 February 2012 10:41 pm

…and by the way. Malema had very efficient accountants so they can explain in plain hyerogliphics how a poor man with only a miserable salary of Prez of the Youth Fleague can metamorphose his money …

dokhotelo 8 February 2012 10:32 pm

PeSter: I am an authentic astronaut too!!!….Your statements don’t hold, because they are biased. You might not be approving corruption, but, unless I read The Vuvuzerald from another planet, every d…

PStir 8 February 2012 11:08 am

I AM an independent accountant, I do my own taxes and 50% and 9 days are over-the-top and far-fetched, if you don’t want water, electricity (when they are available) or your nice house then go without…

mastermindPE 8 February 2012 10:35 am

@PeSter – you will get the shock of your life when you realise you work only 9 days out of every month for yourself, the rest of the month – you work for the trough of the snout gobblers and gravy qua…

The Struggle 7 February 2012 4:07 pm

During the May Regional Conference, I urge the branches to vote with their minds and not be emotional. The youth league has learnt the hard way, they are disbanded because they allowed themselves to b…

dokhotelo 7 February 2012 1:22 pm

PeSter: Ask an independent accountant, not a ‘struggle’ one, how much a SA taxpayer is paying actually. Please explain the Mayor’s (and ANC councillors)’ “nobility” in hiding a damning report on corru…

BrandGat 7 February 2012 12:39 pm

New Eskom Problems! what`s new,they can`t even keep the lights on and that`s their job,now the prepaid`d a shambles you can`t leave these dummies alone for a second and they screw up!…

Mashi 7 February 2012 11:27 am

The frustrated staff is perfectly in agreement with the just as frustrated public with the fact that Bayworld has always been and will always be a “bottomless pit” and “desperate for funding”, waiting…

edisking1 7 February 2012 10:41 am

Thumbs-up to Mr Mannya for having ZERO tolerance for corruption and bribery. As for SADTU and affiliated teachers, you are a shame to the human race. What of your students? What of those teachers who …

PStir 7 February 2012 9:23 am

50%?! You need someone else to do your taxes for you or you don’t actually live in SA. I am not defending corruption, I am just querying whether you yourself do all these noble things you expect of th…